2006 CSQA Body of Knowledge
Knowledge Category 1
Quality Principles and Concepts
Before an organization can begin to assess the quality of its products and services, and identify opportunities for improvement, it first must have a working knowledge of quality principles and basic concepts. This category will test the CSQA candidate's ability to understand and apply these principles, which include the quality vocabulary, various ways of defining quality, key concepts, distinguishing between quality control and quality assurance, and the contributions of quality pioneers.
Vocabulary of Quality
Understand the terms used to explain and implement quality in an IT organization.
The Different Views of Quality
The Two Quality Gaps
Quality Attributes for an Information System
Quality Concepts and Practices
PDCA Cycle (Plan-Do-Check-Act)
Cost of Quality
Six Sigma Quality
Baselining and Benchmarking
Earned Value
Quality Control and Quality Assurance
Quality Control
Understanding and Using the Just-In-Time (JIT) Technique
Quality Assurance
Differentiating Between Quality Control and Quality Assurance
Quality Pioneers Approach to Quality
Dr. W. Edwards Deming
Philip Crosby
Dr. Joseph Juran
Total Quality Management
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